Static IP address

What is a static IP address?

Templafy has announced support for static outbound IP addresses in our platform, allowing organizations to ensure consistent outbound traffic from their Templafy environment. With this new feature, organizations can now easily configure firewalls and access external resources that require a whitelisted IP address, all while maintaining the high level of security and compliance that Templafy is known for.

Production environment/clusters

When signing up for Templafy, region is chosen from the dropdown and region dictates which production environment the account is hosted in. This is also referred to as clusters.

Checking which cluster a certain tenant is running in

To check the specific cluster, you need to use a tool called nslookup. This rool is a command-line tool used to query Domain Name System (DNS) servers to obtain information about domain names and their corresponding IP addresses. Nslookup is preinstalled in Windows, macOS and most Linux distributions.

Steps to take:

Identify your tenant URL, which has the following format: <tenant name>.templafy.com. If your tenant was migrated from Templafy One, then the URL has this format: <tenant name>.hive.templafy.com
Run nslookup using the tenant URL: nslookup <tenant name>.templafy.com. Make sure that the URL does not contain the protocol; ex. https://
The obtained result is similar to this:
In the aliases list in the second entry, you see the subdomain URL templafyprod0.templafy.com, the subdomain templafyprod0 indicates your Region, which in this case is West Europe (Production 0)