About this article
This article will help answer frequently asked questions which you may have as part of our support channel changes.
| Question | When will this change take effect? |
| Answer | Starting 24th August 2023, all requests to Templafy support are to be submitted via our support request form. |
| Question | Where can I find the new Support Request Form? |
| Answer |
You can find the Support Request Form on our Knowledge Base. |
| Question | Do I need to do anything before I submit a request? |
| Answer | For a better experience going forward, we recommend firstly signing up to our Templafy Knowledge base by following our guide on How to sign up as a user on the Templafy Knowledge Base. |
| Question | Is there guidance on how to fill out the Support Request Form? |
| Answer |
Please have a read through our guide on How to submit a technical support ticket to Templafy Support. |
| Question | What happens to my support requests that I have already submitted via email? |
| Answer | There will be no change to support requests that were submitted before the 24th August 2023. |
| Question | Why did Templafy change their support channels? |
| Answer | We updated our support channels to improve efficiency and reduce resolution times for any issues you may experience. |
| Question | Will this change affect the quality of support I receive? |
| Answer | No, this change is meant to increase the quality of support we provide by ensuring that all necessary information is captured through the support request form. |
| Question | What if I have additional questions or concerns about the new support process? |
| Answer | If you have any additional questions or concerns, please reach out to your Customer Success Manager. |
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