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Plugin Failed errors

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Carsten Hansen
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Plugin name Plugin usage Problem Error message Solution
Insert Image in Wordprocessing documents   Error while downloading a Word document No_logo_word.png Check if the logo is uploaded in the Company data and it's title corresponds to the one in the Company data table.
Insert Image in Wordprocessing documents   No logo appears in Word No errror message
  • Check if the Logo column in the Office datasource contains the logo file name.
  • Check if the title of the column with logos in the Office datasource is written correctly:"logo".
  • Insert the right datasourse (usually Office) in the Forms-->User Profile-->check all the dropdownsLegalEntity.png
  • The tag string in the File field in Plugin configurations is incorrect. The correct path may look like the one in the printscreen, where OFFICE is the title of the datasource and logo is the title of the column in the datasourse.

Insert_Image_Word_plugin.png
Insert logo big   Error while downloading a PP document Insert_logo_PP.png Check if the logo is uploaded in the Company data-->Company logos and it's title corresponds to the one in the Company -->OFFICE data table.
Insert logo small   Error while downloading a PP document small_logo_plugin_failed.png Check if the logo is uploaded into Company data -->Company logos. If yes, check if its name and extension corresponds to the ones in Company data-->Office  data source -->logoSmall column.
Insert or update text   Impossible to dowload a template for Legal documents plugin_Insert_or_update_text.png Insert OFFICE In Forms-->User Profile-->LegalEntity dopdown-->Data Source Selection ID
Translated text(table-based)    The translation is not displayed  No error message
  • Check if the plugin Translate text is assigned to the template you use
  • Check if the Data Source name in the plugin configuration matches the actual data source name in the Company data.
  • Check if the column title for the language in the Translations data source corresponds to the data in iana column--> Languages data source (for ex. if in iana column the language prefix is da-DK, it should be called absolutely the same in the data sourse with translated terms.

 
    date is not displayed  No error message  Check if the date form is assigned to the template you use

Apply styles and fonts

BETA version

   Error while downloading a PP or Word document  

 

  • Check if the documents with styles and fonts in Company data-->Company styles are uploaded,  have the correct name and extention (.dotx and .potx)
  • Make sure that the tag string and the data source are correct:


apply-styles_and-fonts.png

Read more about the plugin configuration in this article

  • Make sure the form for fonts and styles is applied for your templates.
  • Check yout .pptx and .potx files: in PowerPoint click File-->Options-->Save--> the Embed fonts in the file check box should be ticked for the .potx file and remain blank for the .pptx file

 

TIP: the plugin is still in the developement. Please, avoid using it when it's possible.
Apply Theme Colors      

Check if the theme name is specified in the ApplyThemeColorsPlugin configuration and it matches the theme file name.

 
 Translate text    The translations are not displayed in the document  No error message

Form field where language is chosen is missing data source selection ID: "DocumentLanguage".

Check if the correct data source is selected in the plugin configuration group.
Translate text   Impossible to download a file The datasource with translations should not contain duplicated terms in the term column
Apply theme colors     Check if the Theme name in the Plugin configuration groups corresponds to the one in the Company data--> Company color themes

 

 

 

 

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