To run Templafy directly from Microsoft Office applications such as Word or PowerPoint, you need to have a local installation of Templafy. To check this, open Word and check if there is a Templafy tab with your company name on, or an Open Templafy button.
If you don't have the Templafy Tab or button, then the Templafy App is not installed locally on your machine. If you think it should be, contact your local administrator.
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