Why is Templafy not appearing in Microsoft Office programs?

About this article

This article will help guide you through issues related to the Templafy add-in not appearing in Microsoft Office programs. If the Templafy task pane doesn't appear in Microsoft Office programs, this may be caused by either of the following reasons:

1. Add-ins are not installed.
2. Add-ins are not enabled.

Background

The add-in is used to integrate the Templafy task pane in Microsoft Office programs, which means, if the add-in is not installed or enabled the Templafy task pane will not appear. 

Add-ins are not installed steps 

1. Check if the Templafy is installed in your computer by searching for Templafy in the search bar on your Windows machine. 
2. Check if the application can be found in Programs and Features section from the Control Panel

If the Templafy add-in does not appear in any of the above then it has not been correctly installed, and will need to be re-installed.

Add-ins are not enabled steps

1. Open a Microsoft Office program e.g Word or PowerPoint and choose Options from the File button.
2. Choose Add-ins from the pop-up box which appears.
3. Select COM Add-ins from the drop down menu at the bottom of the pop-up box, and click Go.
4. Ensure that both Templafy and Office Extensions are enabled, or enable them by using the tick box. 

Please note: In some cases, Office Extensions may end up as Disabled Application Add-ins. This is uncommon, but can occur. This can be fixed by following the below steps:

1. Navigate to the Option menu within the File heading in an MS Office program.
2. Select add-ins on the side panel, and then select Disabled items in the drop down menu.

3. Office Extensions will appear in the pop-up box of Disabled Items. Select Enable, and it will be enabled.

4. Office Extensions can now be activated through choosing the COM Add-ins option, as described above. 

For a more extensive troubleshooting guide, please go to: