Templafy VSTO and Web add-in are visible in Microsoft Word

About this article

This article is describing a known Microsoft issue in which both the Templafy web add-in and VSTO add-in are shown in the ribbon. 

Technical details

Microsoft feature & issue

Templafy manifest version 1.0.0.7 make use of a Microsoft feature which allows for the Templafy Web add-in to become hidden if the equivalent VSTO add-ins is installed and present. This feature allows for Windows users to see only one Templafy add-in (VSTO add-in on the left) rather than both the VSTO add-in and Web add-in (on the right).

There is a known Microsoft bug with this feature in Microsoft Word where the Web add-in will still be visible, even though the VSTO add-in is installed. Below is a screenshot of what you would expect to see in Word.

Solution

There is currently no timeline as to when this will be resolved. The current work around is to click on the web add-in and then close the taskpane. This will then hide the web add-in from the ribbon.