About this article
There's a known Microsoft issues around WebView 2 which causes Office to freeze in specific settings. This article will explain the issue and workaround to solve it.
Currently, there appears to be a bug with Webview2 , which causes Office to freeze if it is opened on, or if the Office Window is moved to a monitor that is set to a different DPI Scale than the primary monitor.
The easiest way to ensure performance, is to set all monitors to the same DPI Scale. To change this go to:
- The Windows Display settings
Once the scale has been changed on the Primary monitor, ensure that it is matching on subsequent monitors, as well (Step 3 in the picture).