About this article
This article refers back to the end-user who is experiencing a
Server Error Occurred-
please contact Templafy Support in the Templafy task pane in the Office applications.
Please contact Support and send a screenshot with the Operation ID so they can validate the exact cause of the error.
When being troubleshooted by the Support team, it is concluded that some attributes may contain line breaks in Active Directory and authentication fails as a result of this.
The solution to this has come by checking and ensuring that the affected users ADFS account attributes contain no line breaks or white spaces.
Steps to solve this issue
- Go to an affected user's account in ADFS on premise.
- Ensure there are no line breaks or white spaces within the attributes in the different sections, putting emphasis on the
Telephone numberattributes since we have experienced the most frequent issues with those two.
If you need further assistance, please contact firstname.lastname@example.org to schedule a troubleshooting session.