About this article
This article will explain the known error message
Processing this document failed. The document can not be uploaded as template,
it is a document generated by Templafy displayed in the Admin Center, when Admins try to upload a document generated by Templafy.
Creating a template from a created document is not a support use case, which is why the error message occurs.
The error message
When admins attempt to upload a document generated by Templafy to the Library in the Admin Center, the upload will fail with the below error message displayed:
This error message occurs because the admin attempts to upload a file that was generated from the end-user interface of Templafy. When a dynamic template has been downloaded by an end-user this is now a personalized document which is essentially why it cannot be reused as a template.
You will also see below error message, if you navigate to the Templafy task pane and click on the ellipsis menu to open up the
How to clean up the file if the validation error occurs?
When this error message occurs, admins can use below workaround to clean up the document, so it can be reuploaded to the library in the Admin Center.
- Open the file in Word
- Go to the
- Click on the
- Click on the dropdown
Check for Issuesin the
Remove Allnext to the option
Document Properties and Personal Information
- After removing the Document Properties, save your file and give it a new name
- Reupload to the Library in the Admin Center of your tenant