Templafy Knowledge Base
Welcome to the Templafy Knowledge Base - a public website for Templafy support articles and product guides. The Knowledge Base currently only includes English articles.
Main sections
The Knowledge Base is divided into main sections based on which version of Templafy you're running and your user level.
Templafy versions
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Templafy One
: this version of Templafy is our legacy platform. Highlighted in red belowTemplafy Hive
: this version of Templafy has an updated UI for the Web App, Admin Center, new features and much more. Highlighted in green below
User levels
End-user
: you have access to Templafy Email signature, Web App and/or Templafy libraries in the add-ins, if these are installed for youAdmins
: you have access to the Admin Center and can e.g., manage librariesSuper Admin
: you have elevated access in the Admin Center and can e.g., manage configurations. This user level only exists in Templafy One
FAQ's and release notes
FAQ
: a collection of frequently asked questions and more common error messages. Highlighted in yellow belowTechnical FAQ
: a collection of technical guides, mainly aimed at IT departments. Highlighted in yellow belowReleases & release notes
: a collection of articles containing release notes for all versions of Templafy. Highlighted in yellow below
Searching within the Knowledge Base
Help tips to use search within the Knowledge Base:
- Use double quotes around each word, to find content that contains all those words, for
example"User Profile" "Hive"
will return results for bothUser Profile
andHive
- Use double quotes around a phrase to find content that contains all the words in that phrase, for example
"Modules overview and availability"
returns only results where the whole phrase is mentioned - Use the minus operator (-) in front of a search term to find content that does not include that word, for example
-Hive
will exclude articles that mention or are tagged withHive
- Combine operands for advanced search to find very specific content, for
example:"User Profile"-Hive
will return search results forUser Profile
related articles excluding the wordHive
, and therefore excluding content related to the Hive version of Templafy
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Related articles
When there's related articles to the one you're currently reading, a yellow box including links to suggested articles will be displayed at the bottom of an article. This can also help you navigate directly to other relevant articles with the same topic. Like the one below.
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