Templafy Knowledge Base

Templafy Knowledge Base

Welcome to the Templafy Knowledge Base - a public website for Templafy support articles and product guides. The Knowledge Base currently only includes English articles. 

Main sections

The Knowledge Base is divided into main sections based on which version of Templafy you're running and your user level. 

Templafy versions

• Templafy One: this version of Templafy is our legacy platform. Highlighted in red below
• Templafy Hive: this version of Templafy has an updated UI for the Web App, Admin Center, new features and much more. Highlighted in green below

User levels

• End-user: you have access to Templafy Email signature, Web App and/or Templafy libraries in the add-ins, if these are installed for you
• Admins: you have access to the Admin Center and can e.g., manage libraries
• Super Admin: you have elevated access in the Admin Center and can e.g., manage configurations. This user level only exists in Templafy One

FAQ's and release notes

• FAQ: a collection of frequently asked questions and more common error messages. Highlighted in yellow below
• Technical FAQ: a collection of technical guides, mainly aimed at IT departments. Highlighted in yellow below
• Releases & release notes: a collection of articles containing release notes for all versions of Templafy. Highlighted in yellow below

Searching within the Knowledge Base

Help tips to use search within the Knowledge Base:

• Use double quotes around each word, to find content that contains all those words, for
  example "User Profile" "Hive" will return results for both User Profile and Hive
• Use double quotes around a phrase to find content that contains all the words in that phrase, for example "Modules overview and availability" returns only results where the whole phrase is mentioned
• Use the minus operator (-) in front of a search term to find content that does not include that word, for example -Hive will exclude articles that mention or are tagged with Hive
• Combine operands for advanced search to find very specific content, for
  example: "User Profile"-Hive will return search results for User Profile related articles excluding the word Hive, and therefore excluding content related to the Hive version of Templafy

Related articles

When there's related articles to the one you're currently reading, a yellow box including links to suggested articles will be displayed at the bottom of an article. This can also help you navigate directly to other relevant articles with the same topic. Like the one below.