FAQ

User profile

• Unable to choose your department / office?

Access / Login issues

• How to sign in to the support site
• Why is Templafy showing a white task pane in Office?
• Why is Templafy not appearing in MS Office programs?
• Error: "Browser version is not supported"

Typical questions from end-users

• No content is showing / "This folder is empty"
• Where are my missing icons?
• Can't find the content you're looking for?
• Why can't I select my department/office?
• Why is the logo inserted not the latest version?
• Why is the wrong logo inserted in Word / PowerPoint?

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Error messages

• Error message: Cannot upload presentation template containing SVG. Please try using EMF instead
• Error message: Unable to upload a document created from a template
• Error message: a transformation enabled text element cannot contain transformation configurations
• You are currently offline
• Unable to compete action. Your data is being backed up.
• Error message: (407) Proxy authentication required

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