FAQ
Browse the FAQ to find known errors
User profile
See all 1 articlesAccess / Login issues
- How to sign in to the support site
- Why is Templafy showing a white task pane in Office?
- Why is Templafy not appearing in Microsoft Office programs?
Typical questions from end-users
- No content is showing / "This folder is empty"
- Where are my missing icons?
- Can't find the content you're looking for?
- Why can't I select my department/office?
- Why is the logo inserted not the latest version?
- Why is the wrong logo inserted in Word / PowerPoint?
Templafy Desktop, Deployment, Add-in packages
See all 1 articlesError messages
- Error message: Unable to upload a document created from a template
- Error message: a transformation enabled text element cannot contain transformation configurations
- You are currently offline
- Unable to compete action. Your data is being backed up.
- Error message: (407) Proxy authentication required
- Known case sensitivity issues