Security incident management and how to report an incident

"Security Incident" shall mean the attempted or successful unauthorized access, use, disclosure, modification, or destruction of information or interference with systems operations in an information system, but does not include minor incidents that occur on a daily basis, such as scans, "pings", or unsuccessful random attempts to penetrate computer networks or servers maintained by Templafy.

In the event of such a Security Incident, Templafy shall provide you with a detailed description of the Security Incident and the type of Personal Information concerned, unless otherwise prohibited by law or otherwise instructed by a law enforcement or supervisory authority. Templafy shall without undue delay (and in any event within thirty-six (36) hours) inform affected customer in writing, whenever Templafy reasonably believes that there has been an Information Security Incident. Templafy shall inform customer with as many details as known at that time (and regularly update customer thereafter in writing or by email followed by a written notification) setting out in reasonable detail, without limitation, the nature of the information compromised, threatened, or potentially compromised, the specific information compromised or potentially compromised and of all events which may adversely affect the Vendor's ability to provide the Service. Following such notification, Templafy will take reasonable steps to mitigate the effects of the Security Incident and to minimize any damage resulting from the Security Incident. Templafy will assist and cooperate with affected customers with any necessary or appropriate disclosures and other investigative, remedial and monitoring measures as a result of the security incident.

If you suspect a security incident has occurred, please report security incidents to Templafy via our external incident reporting form or through our email address security@templafy.com.

Customer is responsible to notify Templafy if they suspect or observe a security incident has occurred. Customers should maintain the primary account email or additional contact information in the account page of the tenant to ensure the latest contact is available for Templafy to notify about security incidents.