How to fix the Installation Issues of Security Application Blocking Templafy Files

Application control software e.g. Avanti or Microsoft Endpoint Security, play a crucial role in safeguarding organizations against potential security threats. These security solutions with their differing set of policies can falsely flag files that are required by the Templafy Desktop application and VSTO add-ins. This article identifies the location of required Templafy files during the unpacking and installation process.

• Templafy File Locations
• Resolving the Issue

Templafy File Locations

During the installation of the Templafy desktop application, application control software may flag certain .dll files for various reasons. These blocked .dll files are typically found in the following locations:

1. %localappdata%\assembly\tmp\ - This folder contains temporary files used during installation and may trigger alerts in security software due to their temporary nature.

2. %programdata%\Templafy\ - Files stored in this location may be perceived as potentially harmful since the program data directory is often utilized by applications to store shared files, including .dlls.

3. %localappdata%\Templafy- This directory may host .dll files that security software deems suspicious or unfamiliar, prompting the software to take precautionary measures.

Resolving the Issue

When encountering issues during the installation of the Templafy applications, please reach out to your internal security team to resolve the problem for all affected machines. Here are some suggested actions:

1. Whitelisting: If Templafy files are incorrectly flagged, whitelist the specific file paths above to enable the installation.

2. Group Policy Adjustments: Fine-tune the security policy settings to ensure a balance between protection of the users' machine and the Templafy add-in functionalities.

3. Regular Updates: Ensuring that the security software is up-to-date and the Templafy tenant is on the stable release track minimizes conflicts and improves compatibility.

Optimally, the solution is implemented, for example, through device management, reaching all Templafy users within the company to ensure an uninterrupted workflow.