Uninstalling Templafy Desktop

About this article

This article will explain the process of uninstalling Templafy, how to troubleshoot if something goes wrong during uninstalling as well as guide you through the manual steps of uninstalling Templafy Desktop. 

• Uninstalling Templafy Desktop
• Uninstalling Templafy Desktop in Current User Context
• Uninstalling Templafy Desktop in Local Machine Context
• Troubleshooting Uninstallation of Templafy Desktop

Uninstalling Templafy Desktop

Templafy Desktop version 1.9 x and later versions is bundled with a dedicated uninstaller named TemplafyDesktopUninstaller.exe, which is able to clean up the data for each user. This uninstaller is a standalone executable file without any external dependencies.

If an administrator decides to uninstall Templafy Desktop, for whatever reason, the data downloaded for each of the other users' will not be removed as part of the uninstall. This is because the administrator cannot remove data from another users' profile, which is potentially taking up a significant amount of disk space. When an administrator un-installs Templafy Desktop, this uninstaller will be copied into each users' profile directory, provided they have logged in at some point and actually run Templafy Desktop. The uninstaller will run once and only once for each user, when they log in after Templafy Desktop has been uninstalled.

Since Templafy Desktop is no longer installed, the uninstaller will remove all the data previously downloaded, after which it will remove itself.

In the event where Templafy Desktop is uninstalled and afterwards reinstalled, the uninstaller will still be registered, however in this case it will detect Templafy Desktop is installed (by looking in the registry for the HKLM\SOFTWARE\Templafy key), and simply just remove itself.

Uninstalling Templafy Desktop in Current User Context

You can uninstall Templafy Desktop in the same way that you uninstall any other programs in your Windows environment.

1. Go to Control Panel > Programs > Programs and Features
2. Locate Templafy Desktop and hit right click
   
   
   
   
3. Confirm action by clicking Yes in the dialogue box shown next
   
   
   
   
4. Uninstall process will start
   
   

Uninstalling Templafy Desktop in Local Machine Context

Templafy Desktop can be uninstalled for all users on a computer (Local Machine uninstallation or ALLUSERS="1") by an administrator. In order to perform an all-user uninstall, the client available on the machine must be at least version 1.9.0.629.

1. Log in to your local admin account
2. In the start menu type cmd or command and you’ll see Command Prompt listed as the best match
3. Right-click that result and choose Run as administrator.
   
   
   
   
4. Run the following uninstall command: 
   

   MSIEXEC /x TemplafyDesktop.[tenant].msi ALLUSERS="1" OR
   MSIEXEC /x TemplafyDesktop.[tenant].msi ALLUSERS="1" /quiet

   
   
   
5. The uninstaller is now copied over to UserProfile directories that have already run Templafy Desktop on their accounts.
6. Once the user logs in, the uninstaller will run in the background and delete all the respective files.

Troubleshooting Uninstallation of Templafy Desktop

• How was the uninstall performed?
• HKCU or HKLM context?
• Was the uninstall carried out manually or via SCCM?
• What was the command line used for uninstalling? 
• When uninstalling with parameter ALLUSERS="1", was the command prompt run as an administrator?
• Please add the below switch to add logging which will help to troubleshoot the problem:

/lvd* "log.txt"

•  Check for log files created by the TemplafyDesktopUninstaller.exe itself. These files are located in: %temp%\TemplafyDesktopUninstaller-(Date).log
• Enable verbose logging by creating the linked registry key or by running the attached .reg file. Send over the log files located in %localappdata%\Templafy\Desktop\Logs

[HKEY_CURRENT_USER\Software\Templafy\Desktop]
"LogLevel"="Verbose"