If there are e-mails that are not being delivered and you suspect the cause may be related to the Templafy Email Signature Server, you can bypass it until your support ticket on the issue has been handled.
This is accomplished by disabling the mail flow rule in the Exchange Admin dashboard.
Disable the Mail Flow Rule
- Go to
https://portal.office.comor go directly to
- Click Admin
- Click Exchange in the Admin centers
- Click mail flow under the dashboard
- Un-check the
templafy email signaturesrule, it should be the first one in the list
Note: It may have a different name than shown here