Bypass Email Signature Server

Background

If there are e-mails that are not being delivered and you suspect the cause may be related to the Templafy Email Signature Server, you can bypass it until your support ticket on the issue has been handled.

This is accomplished by disabling the mail flow rule in the Exchange Admin dashboard.

Disable the Mail Flow Rule

• Go to https://portal.office.com or go directly to https://portal.office.com/adminportal
• Click Admin

  

• Click Exchange in the Admin centers

  

• Click mail flow under the dashboard

  

• Un-check the templafy email signatures rule, it should be the first one in the list
  Note: It may have a different name than shown here