Before performing some maintenance tasks, or if there is an issue preventing e-mail delivery, the mail flow to the Email Signature Server cluster may need to be temporarily disabled.
You are encouraged to review the Microsoft Service Health for any reported incidents for your subscription that involve Exchange Online. These incidents may involve impact to mail flow and delivery not necessarily related to the Templafy Email Signature Server.
Prerequisites
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Disable the ESS mail flow rule in Exchange Online
- Navigate to https://admin.exchange.microsoft.com/.
- Go to Mail flow, then Rules.
- Find the Templafy ESS rule, likely named:
templafy email signatures. - Click on it and toggle the Enable or disable rule button to disable the mail flow rule.
- Wait for the update to complete before closing the side pane.
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