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Troubleshooting Templafy Email Signature from VSTO Add-in

This article is targeted towards admins or IT department trying to troubleshoot issues regarding the Templafy Email Signature from the VSTO Add-in.

  Prerequisites

  • Email Signature VSTO Add-in enabled.

Signature Styling is Overwritten

Microsoft Word themes can override email signature styling within Classic Outlook. Styles that are automatically applied by the document processor can be reset to prevent this issue. The below example describes how to reset styling for a hyperlink that gets overwritten.

  1. Within Outlook, type or insert your hyperlink as you would normally.
  2. Open the Styles and Formatting pane:
    • Format Text, then click on the expand icon of the Styles group.
    • or use the keyboard shortcut: CTRL+SHIFT+ALT+S.
      Opening the Styles dialog in Outlook 2010.
  3. Right-click on the Hyperlink entry in the Styles and Formatting pane and choose Modify….
    Modify the Hyperlink style.
  4. Change the font settings for your hyperlink.
  5. To change it for all new messages that you create; Select the option: New documents based on this template.
    Apply modified Hyperlink to current and all new messages (click on image for full dialog view)
  6. Press OK to apply the style changes and to close the dialog.
  7. Close the Styles pane via the close icon in the top right corner.

Image is Displayed in an Incorrect Size

If the size of the uploaded image is not the same as the defined size of the image in the signature HTML, the image could default to its original sizing. In order to correct this, reupload an image with the same sizing as is defined in the signature HTML. 

Troubleshooting: Email Signature does not get created or updated

Reset Windows Apps to Default Settings

If the email signature doesn't get created or updated correctly, resetting Windows Apps to default settings (Windows 10) can be carried out. To do so, please follow below steps:

  1. Click on the Windows Start Button.
  2. Navigate to Settings and choose Apps.
  3. On the left-hand side, choose Default apps.
  4. Scroll down and click on the grey button Reset.
  5. Scroll up and choose Outlook instead of Windows Mail as the default Email app.

Remove Old Signatures

Another set of troubleshooting steps to carry out is trying to remove leftover/old signatures. To do so, please follow below steps:

  1. Open File Explorer.
  2. Navigate to the folder path of Outlook signatures: %AppData%\Microsoft\Signatures.
  3. Create a new folder called e.g. 'Signatures old'.
  4. Copy and paste all existing files and folders from %AppData%\Microsoft\Signatures into the new folder, 'Signatures old' %AppData%\Microsoft\Signatures\Signatures old.

Ensure there are no Document Type Restrictions

The next set of troubleshooting steps to carry out is to ensure that no document type restrictions are in place:

  1. Open MS Word.
  2. Click the File tab.
  3. Click Options.
  4. Click Trust Center, and then click Trust Center Settings.
  5. Select File Block Settings. Ensure that the boxes for RTF Files and Plain Text Files are unticked.

Outlook does not Open or Save Signatures

These sets of steps can help if Outlook does not save any manually created signatures or does not open if the Templafy VSTO Add-in is enabled. This is caused by Outlook not being able to access the folder containing the Outlook signatures.

  1. Open Registry Editor.
  2. In the top search bar add the following path: Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\General.guide_2.png
  3. Locate registry key named Signatures and double-click on it.
  4. Copy the Value data contents and save it in a notepad or another text editor.
  5. After saving, change the value data to Signatures and press OK.

After the above steps are undertaken, please open Outlook and wait a moment until you see the Templafy notification Your email signatures were updated in the bottom right corner of Outlook. Then proceed to create a new email to confirm the signature is correctly created.

Roaming Signatures is Enabled

If Outlook Signature settings looks like the below screenshot, then Microsoft Roaming Signatures is enabled. Email Signature distributed through Templafy Desktop (VSTO add-in) will not work if Roaming Signatures is enabled (roaming signatures was made available from Office 365 version 2208).

RoamingSignatureEnabled.png

troubleshooting roaming client hosted tech_role
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