Unable to submit a support ticket

This article provides advice for situations where ticket submission is not successful as a result of internal network or security policies.

The support ticket form is missing dropdown options and when clicking the Submit button, an "Access to support.templafy.com was denied" "http error 403" error is shown in Microsoft Edge:

There may be active browser restrictions on the network and your local IT would need to be involved to resolve.

1. Ensure Allow sites to save and read cookie data (recommended) is enabled in Microsoft Edge. If not, enable, restart the Edge browser and try again:
   
2. If the Microsoft Edge policy LocalNetworkAccessRestrictionsEnabled is enabled, whitelisting of https://support.templafy.com/hc/en-us would be required.
3. If there are security or network software apps in use which restrict or control websites, whitelisting of https://support.templafy.com/hc/en-us would be required.
4. There is a Zendesk guide on configuring your firewall for use with Zendesk.

Should it not be possible to resolve access via the Microsoft Edge browser, the workaround would be to use a different web browser such as Google Chrome.