About this article
This article explains how having multiple authentication methods set up affects login flows in various Templafy platforms from an end-user perspective.
Templafy Webapp, web add-ins, and connectors with multiple authentication methods
In the browser, when navigating to Templafy, users will be presented with a screen listing all the configured authentication methods.
Read carefully through the options displayed, select the applicable method or follow the instructions provided by your IT/company. Should the login succeed, the application will remember your selection until the cookie expires (24 hours) or your browser cache and cookies have been cleared. After 24 hours, you will be prompted to select your login method again.
Templafy Desktop and multiple authentication methods
Depending on how was Templafy installed on your computer, you might experience a pop-up from Templafy Desktop application asking you to "Access Templafy"
After clicking the button, the next page will list all the available authentication methods for your organization.
Read carefully through the options displayed, select the applicable method or follow the instructions provided by your IT/company. Should the login succeed, the application will remember your selection until you manually log out from Templafy Desktop.
What happens if I select the wrong Authentication method?
Any wrong selection of an authentication method will lead you to an error page. Try to login again using a different authentication option. Should you continue to struggle accessing Templafy, contact your IT or Templafy administrator.
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