It has been identified that multi-line text fields are not respected in email signatures inserted by the Web Add-in. This article explains the limitation, and presents a best practice work around.
How do I know if I am using the Email Signature Web Add-in?
If the Templafy Email Signature icon is available on email composition, then the Web Add-in is being utilized.
Cause
Multi-line address data (from a data source in Templafy) is not respected and rather than the address appearing with line breaks, it appears in a single line.
Solution
Multiline text fields should not be used within email signatures. If needed, address fields should be broken down into separate single-line fields within a data source and then referenced in an email signature.
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