Troubleshooting: Validation errors when uploading a document in the Admin Center

This article explains common error messages that are displayed in the Admin Center when an Admin tries to upload a document. 

Uploading a document generated from a dynamic Templafy template

If you attempt to upload a document to the library that is created by an end-user from a Templafy template with Dynamics then the upload will fail, and the error message is shown:

Processing document failed. The document can not be uploaded as template, it is a document generated from a dynamic Templafy template.

The error message is shown because the created (dynamic) document is now a personalized document which is essentially the reason why it cannot be (re)used as a template. 

How to make changes to the original template

Changes made to the document need to be redone on a non-generated version of the template.

1. In the Admin Center, navigate to Library section.
2. Select the History tab and click Download previous version. 
3. In the Office application make the required changes to the template.
4. Save and close the template.
5. Replace the template in the Admin Center.

Template Designer

When you open the generated document and then attempt to open Template Designer, an error message will be shown:

Uploading a document with too many content-elements

If an Admin tries to upload a template in the Admin Center that exceeds the number of content-elements we support, the below error message will be displayed:

The template has a very big number of content-elements and is not supported

Limitation

A template with a large amount of XML may cause performance issues, which is why we have set a limit and cannot support templates that exceed this limit. 

This most often happens in PowerPoint presentations containing many shapes that can be edited by the end-user (world maps, for example). In this case, we recommend: 

• The shapes do not need to be edited by the end-user: replace the content-elements (shapes) with a picture. You can do so by copying the group of shapes and pasting it as a picture. 
• The shapes do require to be edited by the end-user: split the presentation into several smaller presentations so it fits into the maximum allowed number of content-elements.

Uploading email element web extension task pane error

Email element templates where interactions with Office Web add-ins takes place cannot be uploaded to Templafy unless the Web add-in interactions have been removed from the template. The validation error is "Email element contains web extension task pane".

To remove the Web add-in interactions follow these steps:

1. Open a template in Word.
2. Click File from the ribbon.
3. Click Info from the list on the left.
4. Click Check for issues button on the left (under heading Inspect Document) and click Inspect Document option.
5. Click the Inspect option.
6. Next to the heading Task Pane Add-ins in the list, click the Remove all button followed by the Close button on the bottom left of the window.
7. Save the template.
8. Upload to Templafy Email Elements Library.