Troubleshooting: Validation errors when uploading a document in the Admin Center

About this article

This article will explain common error messages that are displayed in the Admin Center when an admin tries to upload a document. 

• Uploading a document generated from a dynamic Templafy template
• Uploading a document with too many content-elements

 

Prerequisites  

Space owner access

 

Uploading a document generated from a dynamic Templafy template

If you attempt to upload a document to the Library that is created by an end-user from a Templafy template with Dynamics then the upload will fail, and the error message is shown:

Processing document failed. The document can not be uploaded as template, it is a document generated from a dynamic Templafy template.

 

 

The error message is shown because the created (dynamic) document is now a personalized document which is essentially the reason why it cannot be (re)used as a template. 

 

A static document created by an end-user from a non-dynamic template in Word, PowerPoint or Excel can be effortlessly uploaded to the Library and then be used as a template.

 

How to make changes to the original template?

Changes made to the document need to be redone on a non-generated version of the template.

1. In the Admin Center select the History tab and click Download previous version.
   
   
2. In the Office application make the required changes to the template.
   
   
3. Save and close the template.
   
   
4. Replace the template in the Admin Center.
   
   

   It's highly recommended to use the Replace function. This way the template will keep the same asset ID, which is important if the template is used for automated document creation (for example with Document Creation Services 1.1). If you want to create a new template instead of replacing an existing template, then in step 3 save the template with a new name and select Upload in the Admin Center.

 

Template Designer

When you open the generated document and then attempt to open Template Designer, an error message will be shown:

 

When you click download the original template file from the Admin Center in the message above, the Admin Center is opened with the original template selected. In this case, as well, select the History tab, click Download previous version and follow the steps above to replace the template.

 

Office on Mac does not support removal of document properties. In order to remove document properties from a document that was created from on a dynamic Templafy template it needs to be done on a Windows version of Office.

 

 

Uploading a document with too many content-elements

If an admin is trying to upload a template in the Admin Center that exceeds the number of content-elements we support, the below error message will be displayed:

The template has a very big number of content-elements and is not supported

 

 

Limitation

A template with a large amount of XML may cause performance issues, which is why we have set a limit and cannot support templates that exceed this limit. 

 

Current limitation for PowerPoint: 5,000,000 content-elements Current limitation for Word: 500,000 content-elements Current limitation for Excel: 5,000,000 content-elements

 

This most often happens in PowerPoint presentations containing many shapes that can be edited by the end-user (world maps, for example). In this case, we recommend: 

• The shapes do not need to be edited by the end-user: replace the content-elements (shapes) with a picture. You can do so by copying the group of shapes and pasting it as a picture. 
• The shapes do require to be edited by the end-user: split the presentation into several smaller presentations so it fits into the maximum allowed number of content-elements.

 

Related articles

How to upload files to Libraries Size limitations in the Admin Center