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Email Signature Notifications

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About this article

This article describes how Email Signature Notifications are sent to end-users with invalid User Profiles.

 

Prerequisites

 
  • Tenant admin/owner access to Templafy tenant
  • At least one of the Email Signature modules enabled and at least one active signature

 

Overview

Email Signature Notifications are meant to ensure that users on the tenant have a valid User Profile, so their email signature can be applied as expected. When the setting Email notifications to users is enabled, Templafy will automatically send email notifications to users when their User Profile becomes invalid. A user profile will be seen as invalid if at least one required field isn't filled in. 

 

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  • The sending Mailbox is noreply@templafy.com
  • The email notification cannot be customized or targeted to only a subset of users with invalid User Profiles.

 

How to Trigger a Notification

The Activity log contains information for when both manual and automatic notifications were sent.

 

Manual

Templafy Admins can manually trigger an email notification to be sent to users with invalid User Profiles. In your Templafy tenant, navigate to Email signatures --> Analytics --> Set up reminder 

 
  • After Admins press Send reminder now, it may take up to 5 minutes for the email to be received by the end-users.

 

Automatic

During an email signature synchronization job, if the default User Profile goes from valid to invalid (at least one required field isn't filled in), Templafy will send an email notification to the impacted users if the Email notifications to users setting is enabled.

 
  • The notification will only be sent when the default User Profile is incomplete. The notification does not apply to additional User Profiles.
  • If the User Profile of an end-user was already marked as invalid before the synchronization job, the email notification will not be sent again.

 

 

 

How to Toggle the Automatic Notification Setting

  1. Go to the Admin Center of your Templafy tenant
  2. Navigate to the Email signature section
  3. Click on the More Options ellipsis menu in the top right corner
  4. Click on Settings
  5. In the General tab, under Email notification to users, use the checkbox next to Allow Templafy to send automatic email notifications to users when their profiles require an update
  6. Click on Save

 
  • The setting is disabled by default

 

 

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